Shipping, returns, and refunds.
Clear policies for getting your order to you, and what to do if something doesn’t feel right.
Shipping
US Shipping
All US orders ship via USPS Priority Mail with tracking. Typical delivery is 3–5 business days depending on your location.
You’ll receive tracking information via email as soon as your order ships. You can check delivery status anytime using the tracking number.
International Shipping
We offer international shipping to select countries. Rates and delivery times vary. Please contact us for a quote based on your location.
International orders may be subject to customs duties, taxes, or additional fees depending on your country’s regulations. These are the responsibility of the recipient.
Order Processing
Orders typically ship within 1–2 business days. Some orders may take longer during peak periods. You’ll receive a tracking email when your order is dispatched.
Lost or Delayed Shipments
If your order hasn’t arrived within the expected timeframe, contact us with your order number and tracking information. We’ll investigate and help resolve the issue.
Returns & Refunds
Return Window
You have 30 days from the date of purchase to initiate a return. Items must be unused and in original condition with packaging.
How to Return
Contact us to request a return authorization. We’ll provide a return shipping label and instructions. Ship your item back to us using the label provided.
Once we receive and inspect your return, we’ll process a refund to your original payment method. Refunds typically appear within 5–7 business days.
What’s Returnable
- The razor (unused or very lightly used, in original condition)
- Unopened blades
- Unused storage case
- All original packaging and documentation
What’s Not Returnable
- Used blades
- Items outside the 30-day return window
- Items damaged by the customer
- Items purchased at a discount and not eligible for return
Damaged Items
If your item arrives damaged, contact us immediately with photos. We’ll either send a replacement or issue a refund, depending on what you prefer.
Defective Products
If you receive a defective product, contact us right away. We’ll investigate and either send a replacement or process a refund.
Shipping Costs
Return shipping is free if the return is due to our error, damage during shipping, or a defective product. For other returns initiated within the 30-day window, return shipping is the customer’s responsibility.
Exchanges
Need to exchange your item? Contact us with your order number and reason for the exchange. We can often expedite a replacement without going through the formal return process.
Exchanges for defective items are free. Exchanges for preference (different color, variant, etc.) within 30 days will cover shipping for the replacement item.